ILV Info

Site Info








ILV F.A.Q.
Find quick answers to your questions below...

ILV F.A.Q.
Find quick answers to your questions below...

ILV F.A.Q.

1. When will my order be processed?

A: IF YOUR ORDER FITS ALL AUTHORIZATION CRITERIA, THEN ALL ORDERS PLACED MONDAY - FRIDAY BEFORE 2PM EST WILL SHIP OUT THE SAME BUSINESS DAY. ALL OTHER ORDERS WILL SHIP ON THE FOLLOWING BUSINESS DAY. WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS.

YOUR ORDER MAY BE DELAYED FOR THE FOLLOWING REASONS AND MORE INFORMATION MAY BE REQUESTED TO PROVIDE PROOF OF IDENTITY. *THESE REASONS ARE SUBJECT TO CHANGE AT ANY TIME.

DIFFERENT BILLING & SHIPPING ADDRESSES ENTEREDPAST HISTORY OF FRAUD OR CHARGEBACK HAS BEEN ASSIGNEDUNABLE TO VERIFY BILLING ADDRESS INFORMATION (I.E. NON US CREDIT CARDS)

2. Do you ship orders outside of the United States?

A: YES! WE SHIP TO MOST INTERNATIONAL DESTINATIONS. SHIPPING OPTIONS MAY VARY DEPENDING ON THE DELIVERY RESTRICTIONS IN YOUR COUNTRY. NOT ALL SHIPPING METHODS MAY BE AVAILABLE. EXACT SHIPPING PRICES ARE UNKNOWN UNTIL YOU PROCEED THROUGH THE CHECKOUT PROCESS. ADDITIONAL FEES SUCH AS TAXES, DUTY, OR BROKERAGE MAY BE REQUESTED UPON DELIVERY OR BILLED IN THE FUTURE FROM UPS AND YOUR LOCAL CUSTOMS DEPARTMENT. EFASHION SOLUTIONS IS NOT RESPONSIBLE FOR ANY OF THESE COSTS. TRACKING NUMBERS ARE AVAILABLE FOR UPS DELIVERED PACKAGES.

3. Which credit cards do you accept?

A: WE ACCEPT:
VISA, MASTER CARD, AMERICAN EXPRESS AND DEBIT / CHECK CARDS. PAY PAL ACCEPTED

4. Can I pay by personal check or money order?

A: SORRY, WE DO NOT ACCEPT PERSONAL CHECKS. WE DO ACCEPT MONEY ORDERS.

MONEY ORDERS ARE A FORM OF PAYMENT THAT CAN BE PURCHASED THROUGH A WESTERN UNION OR A BANK FOR CASH.

PLACING A MONEY ORDER IS JUST AS EASY AS PLACING A REGULAR ORDER WITH YOUR CREDIT CARD OR ATM DEBIT CARD. HERE ARE THE STEPS OF HOW TO PLACE YOUR MONEY ORDER:

1. SELECT YOUR ITEMS THAT YOU WISH TO PURCHASE AND PLACE THEM IN YOUR SHOPPING CART.

2. CONTINUE THROUGH THE CHECKOUT PROCEDURE (FILLING IN YOUR INFORMATION) UNTIL THE LAST PAGE WHERE YOU HAVE THE OPTION TO USE EITHER YOUR CREDIT CARD OR MONEY ORDER. CLICK ON THE "MONEY ORDER" BUTTON.

3. ON THIS SCREEN YOU WILL BE PRESENTED WITH YOUR TOTAL MONEY ORDER AMOUNT AND A REFERENCE #. IF YOU NEED TO CHANGE YOUR ADDRESS OR YOUR SHIPPING METHOD, CLICK ON THE "EDIT" BUTTONS. PRINT THIS SCREEN AND MAIL IT IN WITH YOUR MONEY ORDER. YOUR ORDER WILL BE SHIPPED OUT AFTER THE MONEY ORDER AND REFERENCE INFORMATION IS RECEIVED.

**ALL MONEY ORDERS MUST BE IN US FUNDS OR THEY WILL BE RETURNED.

MAIL TO:
ATTN: MONEY ORDERS
ILV Clothing
PO Box 45710
LA, CA 90045
info@ilovevagina.com


5.What is your return policy?

A: ONLY ITEMS THAT HAVE BEEN PURCHASED FROM THIS WEBSITE CAN BE RETURNED ACCORDING TO THE FOLLOWING POLICY.

- EVERY PRODUCT IS SATISFACTION GUARANTEED OR YOU MAY RETURN IT FOR A RETURN OF THE ITEM PRICE
(NOT INCLUDING SHIPPING).
- CUSTOMERS WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS UNLESS THE PRODUCT(S) RECEIVED WAS DAMAGED.
- ALL RETURNS MUST BE SENT BACK WITHIN 35 DAYS OF THE INVOICE DATE.
- ANY RETURNS RECEIVED WITHIN A 90 DAY PERIOD, MUST BE AN EXCHANGE OR STORE CREDIT ONLY.
- ALL OTHER RETURNS WILL BE SENT BACK TO THE CUSTOMER.
- ALL RETURNS MUST BE IN SALEABLE CONDITION AND INCLUDE ITS ORIGINAL PACKAGING WITH TAGS ATTACHED.
- INVOICE # AND BILLING NAME MUST APPEAR ON THE RETURN/EXCHANGE FORM.
- IF YOU NO LONGER HAVE A COPY OF YOUR INVOICE OR RETURN/EXCHANGE FORM AND WISH TO OBTAIN ONE, PLEASE
REQUEST ONE BY EMAILING: RETURNS@EFASHIONSOLUTIONS.COM
- WE ARE SORRY BUT WHEN EXCHANGING ITEMS, CREDIT CAN ONLY BE USED PER INVOICE AMOUNT, NOT COMBINED WITH
MULTIPLE RETURNS.
- NOTE: ALL GIFT BOX ITEMS MUST BE SHIPPED INSIDE ANOTHER BOX OR YOUR RETURN WILL NOT BE ACCEPTED. IF THE GIFT
BOX IS DAMAGED, YOU WILL BE CHARGED $5.00.

ALL MERCHANDISE MUST BE RETURNED TO:

ATTN: RETURNS DEPT.
ILV Clothing
PO Box 45710
LA, CA 90045
info@ilovevagina.com

phone: 310-673-5800

6. Do you have a catalog?

A: Our catalog is not currently available. Please send inquiries to: info@ilovevagina.com

7. I want to become a model for your company. What should I do?

A: EMAIL YOUR COMPOSITE CARD (INCLUDING PROFESSIONAL PHOTOS, HEIGHT, SIZING, ETC...) TO info@ILOVEVAGINA.COM. GOOD LUCK!

8. I want to purchase an item that I see online, but you don’t have my size/color. Will it be coming back in stock?

A: UNFORTUNATELY, MOST ITEMS ARE NOT RESTOCKED. WE LIKE TO KEEP OUR INVENTORY FRESH AND FULL OF THE SEASON'S NEWEST STYLES.

9. My credit card was declined, but the change is showing on my credit card. What happened?

A: YOU HAVE NOT BEEN CHARGED. THE "CHARGES" THAT ARE APPEARING ON YOUR CARD ACCOUNT ARE CALLED PENDING HOLDS. WE UNDERSTAND THAT THIS IS A FRUSTRATING SITUATION FOR YOU AS WELL AS THE ENTIRE ECOMMERCE INDUSTRY.

PENDING HOLDS COME ABOUT BECAUSE OF THE WAY BANKS VERIFY BILLING ADDRESS INFORMATION AND HOLD ONTO FUNDS FOR ANY ONLINE TRANSACTION THAT HAS BEEN SUBMITTED FOR APPROVAL. WHENEVER YOU PLACE AN ORDER ONLINE, THE FUNDS ARE FIRST VERIFIED BY YOUR BANK PRIOR TO THE ADDRESS VERIFICATION.

ONCE YOU SUBMIT YOUR CREDIT CARD INFORMATION FOR APPROVAL, YOUR BANK/CREDIT COMPANY CHECKS TO VERIFY THE AMOUNT OF MONEY AVAILABLE. IF YOU HAVE ENOUGH FUNDS, THEN AN AUTHORIZATION CODE IS GIVEN AND THE MONEY IS PLACED ON HOLD. ONCE YOUR FUNDS ARE VERIFIED, THEN ALL OF THE BILLING INFORMATION ENTERED IS VERIFIED WITH AN AVS - ADDRESS VERIFICATION SYSTEM. IF YOUR INFORMATION IS NOT EXACTLY HOW YOUR BANK/CREDIT COMPANY HAS IT ON FILE, THEN YOUR ORDER WILL NOT PROCESS.

AN ERROR MESSAGE WILL APPEAR ONLINE STATING: AVS MIS MATCH: THE BILLING ADDRESS PROVIDED DOES NOT MATCH THE BILLING ADDRESS ON FILE WITH YOUR CREDIT COMPANY.THIS ALLOWS YOU TO GO BACK AND EDIT THE INFORMATION THAT YOU HAD PREVIOUSLY ENTERED AS YOUR BILLING ADDRESS. PLEASE NOTE THAT ANY INFORMATION ENTERED AFTER YOUR BILLING INFORMATION, MAY HAVE TO BE RE-ENTERED. SUCH AS PROMOTIONAL CODES, STORE CREDIT, GIFT CARD IDS, ETC....

10. What are your shipping rates?

A: ALL SHIPPING RATES ARE BASED ON THE WEIGHT OF YOUR ITEMS AND THE LOCATION OF YOUR SHIPPING ADDRESS. EXACT PRICES ARE NOT KNOWN UNTIL YOU REACH THE SHIPPING SECTION OF YOUR CHECK OUT PROCESS.

11. Is your site secure?

A: YAHOO! STORES TAKES YOUR SECURITY SERIOUSLY AND TAKES REASONABLE STEPS TO PROTECT YOUR INFORMATION.

NO DATA TRANSMISSION OVER THE INTERNET OR INFORMATION STORAGE TECHNOLOGY CAN BE GUARANTEED TO BE 100% SECURE. THE FOLLOWING IS A SUMMARY OF THE MEASURES YAHOO! STORES TAKES TO PROTECT YOUR INFORMATION.

Secure Socket Layer (SSL): Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information,
such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance: Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information
Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit
cardholder data.

12. Credit Card Processing

Your credit card statement will be charged as ILV LLC INC.

Your credit card statement will say MDS (Magic Design Solutions)

Contact Info.
ILV Clothing
PO Box 45710
LA, CA 90045
info@ilovevagina.com

13. I received my order but one item is missing. What happens now?

A: Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service. An investigation will be conducted to track the package and check for delivery problems.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?